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Frequently asked questions

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Online Library


  Why does the streaming movie keep pausing?
  • This is a QuickTime bug that has the following fix: If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the QuickTime window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.

  Will the lynda.com Office Ribbon Plug-in continue to work after its retirement on February 22, 2012?
  • The plug-in may still work, but following Microsoft updates for Windows and Office, the plug-in will likely stop working. We are no longer supporting the Ribbon plug-in and recommend that you uninstall the software and access our training directly through lynda.com to ensure an optimum experience.

Login Help


  Can I log in to the online library from any computer with my user name and password, or am I limited to a single computer?
  • Yes, you can log in to the online library from any internet-connected computer. However, you can only be logged in to one computer at a time.

Free Trial


  Can I download your online tutorials?
  • The training can only be watched online as streaming video. It cannot be downloaded to a computer.

  Do you offer educational discounts for students or educators?
  • As an educational company, we do our best to make our training accessible to students and educators. A Discounted Student Enrollment Program is available for our online library. For additional information, please

Education


  I received this error message:
  • We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in."

  How do I get an activation key?
  • If you have not received an activation key from lynda.com or the company from which you are receiving the trial subscription, contact that company's customer service.

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